Our Mission: We Are Committed to providing you with 100% satisfaction in your experience with us! We feel that the best way to build repeat business and a long lasting relationship with our customers is by treating them right and giving them the highest quality customer service, along with unmatched product selection and competitive prices. If we ever fail to meet your expectations please contact us and we will make every attempt possible to meet and beat your highest expectations in order to make you a happy customer.
Customer Service Hours: 8am to 6pm EST, (5am to 3pm PST) Mon-Fri (excluding holidays)
Mailing Address: PO Box 5755, Incline Village, NV 89450
NOTE: Please do not send returns to this address (see below).
How Long Till My Order Ships or Delivers? We do our best to ship orders the next business day. Some items do not qualify for next day shipping, including items marked as oversized. The number of delivery days does not include the day of order, holidays, nor weekends.
Estimated Delivery Times Within the USA Saver Shipping 4 to 9 Business Days FedEx Ground 2 to 5 Business Days FedEx Next-Day Air Next Business Day FedEx 2-Day Air 2 Business Days FedEx 3-Day Select 3 Business Days
Estimated Delivery Times To Canada & Mexico Standard to Canada 5 to 10 Business Days Worldwide Expedited 3 to 4 Business Days US Mail Priority Intnt'l 5 to 12 Business Days
Estimated Delivery Times To All Other Countries Worldwide Expedited 4 to 8 Business Days US Mail Priority International 10 to 20 Business Days
Can you Help Me Choose The Right Product? At Meat Processing Products .com, choosing the right product from our wide selection of brands and models can be confusing and difficult, especially when presented with so many choices. To assist you in selecting the perfect product to suit your needs, we have fully trained and friendly product consultants available by phone from 8am to 6pm EST, as well as by e-mail 24 hours a day 7 days a week to answer any questions that you may have. And if we don't know the answer, we will find someone who does. This way you can be happy the first time every time, Guaranteed!
Will Sales Tax Apply to My Order? Sales tax will be to added to orders shipped to destinations within the state of Nevada and Nebraska, as well as any regulated state in accordance to law. Some of our suppliers will require tax to be paid prior to shipment (rare instance).
Can I Send a Check or Money Order? We would be pleased to accept your check or money order as a form of payment and request that you either calculate shipping charges and applicable sales tax. Contact customer service directly for a quote. You can enter your shipping information online (simply initiate the checkout process with your item[s] in the shopping cart and our automated system will calculate all pertinent charges for you), or call us to obtain a grand total for your mailed payment.
Please make your check or money order payable to Tahoe Ecommerce, LLC (our corporate name), including your full name, shipping address, and telephone number and send to:
PO Box 5755
Incline Village, NV 89450
How Secure Is Your Site? Your Security & Peace of Mind is our top priority. Meat Processing Products .com protects every online order with government level 256 Bit encrypted Secure Socket Layer (SSL) security provided by Yahoo! to protect data transmissions of your personal and financial information. This means you can feel safe and secure shopping with us 24 Hours a day 7 Days a week! SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. MeatProcessingProducts.com does not allow any transactions that do not occur on a secure connection.
Express Shipments (Next Day Air, Second Day Air, 3 Day Select), will be shipped on the same day if placed before 11am EST / 8am Pacific.
Shipping and handling charges are based on item weight, dimensions, shipping destination, and shipping method. Certain marked items qualify for free ground shipping in the contiguous United States using the "Saver Shipping" method (excludes HI, AK, and US Territories). To determine your shipping costs, please add the item(s) to your shopping cart and proceed to the first checkout page, enter your address, select your shipping method, and click on the "Apply" button to see your shipping costs.
We do our best to ship orders the next business day. Some items do not qualify for next day shipping. The number of delivery days does not include the day of order, holidays, or weekends.
International orders may be subject to border taxes (e.g. customs duties, import taxes, VAT, etc.) payable prior to retrieving your package in accordance with local laws in your country. Additionally, UPS often charges an "Arbitrage Fee" for processing your package through customs (note: to avoid Arbitrage Fees, you can select US Mail Priority International as your shipping option). We are not able to know in advance whether any taxes or fees will be applicable to your package at the time of delivery or at what amount such taxes or fees may be. MeatProcessingProducts.com is not responsible for any arbitrage fees or taxes you may be required to pay to accept your package. It is your responsibility to contact your customs department to determine whether any dutes/taxes apply. If you refuse to accept delivery and merchandise is returned to us, you will be responsible for the additional return shipping costs and applicable return fees. All International orders are paid in US currency and refunded in US currency only.
All Freight shipments are sent signature require. If the adult isn't at the location on the time of delivery, the product will be taken by the carrier which may result in additional delivery fees for your shipment to be redelivered. It is your responsibility to inspect the product for any defects or damages prior to signing for your delivery. If you find damages you must do the following:
Step 1: Clearly note the damage on the receipt and refuse delivery. Do not sign for the damaged materials.
Step 2: Take clear pictures of the damaged goods along with the packaging materials for inspection if applicable.
Step 3: Notify Meat Processing Products within 24 hours or 1 business day from time of attempted delivery.
If you do not note any of the damage on the delivery receipt we cannot guarantee any compensation. If you accept delivery and note the damage on the receipt there is no guarantee of any compensation. By signing your name on the delivery receipt you are stating that you have received the package without damage and in perfect condition.
Freight Accessory Fee:
Lift-gate ($45.00) and courtesy calls ($20.00) are considered a freight accessory. To save the most on your order, we recommend shipping to a commercially zoned business address with a fork lift or loading dock on site to avoid any fees. If you did not select an accessory upon checkout and one is needed for delivery, the fee may be higher than what is listed above.
Residential Shipping Fee:
We may include a fee for delivering "oversized" or "freight" items to a residential zoned address, such as a home or an apartment and/or home based business (where zoned for residential). If your address at checkout is a residential address, you may be charged an additional fee. This is because we incur higher delivery-service costs when delivering "oversized" or "freight" items to a residential address. The residential fee may be calculated based on the number of items, weight, or item price, and will not exceed $150 per order. This fee covers delivery to a residential with lift gate accessory included. We recommend any "oversized" or "freight" item to ship to a commercially zoned business address where a fork lift or loading dock is present to avoid additional fees.
Some orders are shipped direct from the manufacturer or fulfillment supplier warehouse. Any shipment other than freight that arrives damaged will require a picture of the product and packaging. All damages needs to be reported in 24 hours from the date of delivery. Any shipment including freight that was refused due to damage will not be credited until the claim has been closed. A back order notification will be sent on any item that is not in stock. We offer a complete range of delivery options. All options, however, may not be available for oversized items, items exceeding 70 lbs, or orders shipping to Alaska, Hawaii, Military address, or US territories.
If a product is received that is defective, you will need to contact the manufacturer to have them deem defective. Return shipping is our responsibility. We will issue a replacement if we can. Otherwise, a credit will be issued for the product less original shipping cost, as that service was fulfilled.
Our Return Policy Is Simple, and we want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within 30 days of the original invoice date. Parts, food and vacuum sealer bag items are not returnable. (In the case of back ordered items you have 30 days from receipt of merchandise.) If the product box has been damaged, taped or altered in any manner, we may refuse to accept this as a valid return. Please remember, you must receive a Return Merchandise Authorization number on all returns. Unauthorized packages may be refused with no refund. Shipping charges from the order will not be refunded. Non-defective returns may be subject to a minimum $25 or 25% return processing fee (greater one). The return tracking number must be provided to us otherwise no credit will be issued. All returns are paid in US currency.
Here's how to Return Something:
Step 1 - Obtain RMA#:
Before returning anything, you must first obtain a Returned Merchandise Authorization (RMA) number. An RMA number can be obtained by contacting Customer Service by telephone or email. It is important that the RMA number is clearly written on the return shipping label only. DO NOT write anything on the box. Packages received without an RMA number may be returned to you at your cost or destroyed. We will only provide an RMA number for items that are new, unused, in original box with all original packing materials and promotional items. RMA numbers will not be issued for items that have been used or that do not have all the original materials and packaging. All returns once received back to the appropriate warehouse will be inspected and this process generally takes 1-3 weeks.
Step 2 - Return Address:
Some products are shipped to you from our fulfillment warehouses or manufacturer direct, and the return address may vary from where it was shipped from. We will provide you with the appropriate return address at the time of the RMA request. No credit will be issued unless the return tracking number is provided to us by email or phone. Failure to return the items to the appropriate warehouse will result with no credit issued.
Step 3 - Return Shipping:
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Meat Processing Products .com warehouse. You may use UPS, FedEx, or any other carrier of your choice. If an item ships ground it must returned ground, if an item ships freight, it must be returned freight. You must email Meat Processing Products the return tracking number within 48 hours after you have shipped the return. Failure to email MPP the return tracking may result in a delay of your refund, or no refund.
Step 4 - Refund:
If you paid for the purchase with a credit card, your account will be credited back the amount of the product minus the applicable return fees once the product has been received and inspected. Shipping cost associated with your order will not be refunded. If you paid with a check or money order, allow 4-6 weeks from the time the inspection has been completed for the returned product to receive your refund check from Meat Processing Products.com.
Email Address: Service@MeatProcessingProducts.com
Surface mailing address: Meat Processing Products .com PO Box 5755 Incline Village, NV 89450
What Information Do We Collect?
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.
Personal Information You Choose to Provide:
Order Information: You will provide us information about yourself, your firm or company, and your practices when you place an order or register or register for email newsletters and alerts.
Email Information: If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.
Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
Sharing Information with Third Parties:
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.
In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.
We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.
How Do We Protect Your Information?
Secure Information Transmissions: Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact us at firstname.lastname@example.org if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.
What About Other Web Sites Linked to Our Web Site?
Third-Party Web Beacons:
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Effective Date: 01/01/09
We cannot ship to a post office box at this time, please supply a physical adderss when checking out. Some international orders may not accepted due to shipping restrictions on certain items.
By submitting an order online or via phone, your order is subject to payment approval before your order ships. You may be contacted by customer service if your order falls in this criteria.
Meat Processing Products .com reserves the right to cancel any order for any reason at any time. Any cancelled orders will be paid in US currency.
By placing an order with Meat Processing Products .com, either by phone or online, you agree to the terms and conditions listed on Meat Processing Products .com.