Questions? Call (877) 231-8589
(877) 231-8589(877) 231-8589
Customer Service:
Monday-Friday at 8am - 6pm EST

Info & Terms

Our Mission

We Are Committed to providing you with 100% satisfaction in your experience with us! We feel that the best way to build repeat business and a long lasting relationship with our customers is by treating them right and giving them the highest quality customer service, along with unmatched product selection and competitive prices. If we ever fail to meet your expectations please contact us and we will make every attempt possible to meet and beat your highest expectations in order to make you a happy customer.

Contact Information

Email: Service@MeatProcessingProducts.com
Phone: 877-231-8589
Fax: 775-548-9848
Customer Service Hours: 8am to 6pm EST, (5am to 3pm PST) Mon-Fri (excluding holidays)
Mailing Address: PO Box 5755, Incline Village, NV 89450
NOTE: Please do not send returns to this address (see below).

How Secure Is Your Site?

Your Security & Peace of Mind is our top priority. Meat Processing Products .com protects every online order with government level 256 Bit encrypted Secure Socket Layer (SSL) security provided by Yahoo! to protect data transmissions of your personal and financial information. This means you can feel safe and secure shopping with us 24 Hours a day 7 Days a week! SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. MeatProcessingProducts.com does not allow any transactions that do not occur on a secure connection.

Can you Help Me Choose The Right Product?

At Meat Processing Products .com, choosing the right product from our wide selection of brands and models can be confusing and difficult, especially when presented with so many choices. To assist you in selecting the perfect product to suit your needs, we have fully trained and friendly product consultants available by phone from 8am to 6pm EST, as well as by e-mail 24 hours a day 7 days a week to answer any questions that you may have. And if we don't know the answer, we will find someone who does. This way you can be happy the first time every time, Guaranteed!

Will Sales Tax Apply to My Order?

Sales tax must be added to orders shipped to destinations within the state of Nevada and Nebraska, as well as any regulated state in accordance to the law. Some of our suppliers will require tax to be charged.

Can I Send a Check or Money Order?

We would be pleased to accept your check or money order as a form of payment and request that you either calculate shipping charges and applicable sales tax. Contact customer service for a quote. You can enter your shipping information online (simply initiate the checkout process with your item[s] in the shopping cart and our automated system will calculate all pertinent charges for you), or call us to obtain a grand total for your mailed payment.

Please make your check or money order payable to Tahoe Ecommerce, LLC (our corporate name), including your full name, shipping address, and telephone number and send to:

MeatProcessingProducts.com
PO Box 5755
Incline Village, NV 89450

Cancellation Policy

Meat Processing Products .com reserves the right to cancel any order for any reason at any time. Any cancelled orders will be paid in US currency.

Terms of Use

Meat Processing Products .com hereby expressly disclaims all warranties either expressed or implied, warranty of merchant ability, or fitness for a particular purpose. This disclaimer by Meat Processing Products .com in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by Meat Processing Products .com until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.

For all prices and products, Meat Processing Products .com reserves the right to make adjustments, substitutions, or cancellations due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Meat Processing Products .com is not responsible for manufacturer price changes, which may occur at any time without notice.


Shipping Policies and Information

Shipping Rates: Shipping and handling charges are based on item weight, dimensions, shipping destination, and shipping method. Certain marked items qualify for free ground shipping in the contiguous United States using the "Saver Shipping" method (excludes HI, AK, and US Territories). To determine your shipping costs, please add the item(s) to your shopping cart and proceed to the first checkout page, enter your address, select your shipping method, and click on the "Apply" button to see your shipping costs.

Delivery Time: We do our best to ship orders the next business day. Some items do not qualify for next day shipping. The number of delivery days does not include the day of order, holidays, or weekends.
Express Shipments (Next Day Air, Second Day Air, 3 Day Select), will be shipped on the same day if placed before 11am EST / 8am Pacific .
Estimated Delivery Times Within the USA
Saver Shipping 4 to 9 Business Days
FedEx Ground 2 to 5 Business Days
FedEx Next-Day Air Next Business Day
FedEx 2-Day Air 2 Business Days
FedEx 3-Day Select 3 Business Days

Estimated Delivery Times To Canada & Mexico
Standard to Canada 5 to 10 Business Days
Worldwide Expedited 3 to 4 Business Days
US Mail Priority Intnt'l 5 to 12 Business Days

Estimated Delivery Times To All Other Countries
Worldwide Expedited 4 to 8 Business Days
US Mail Priority International 10 to 20 Business Days


International Orders: International orders may be subject to border taxes (e.g. customs duties, import taxes, VAT, etc.) payable prior to retrieving your package in accordance with local laws in your country. Additionally, UPS often charges an "Arbitrage Fee" for processing your package through customs (note: to avoid Arbitrage Fees, you can select US Mail Priority International as your shipping option). We are not able to know in advance whether any taxes or fees will be applicable to your package at the time of delivery or at what amount such taxes or fees may be. MeatProcessingProducts.com is not responsible for any arbitrage fees or taxes you may be required to pay to accept your package. It is your responsibility to contact your customs department to determine whether any dutes/taxes apply. If you refuse to accept delivery and merchandise is returned to us, you will be responsible for the additional return shipping costs and applicable return fees. All International orders are paid in US currency and refunded in US currency only.
Freight Shipments: All Freight shipments are signature required. It is your responsibility to inspect the product for any defects or damages prior to signing for your delivery. If you find damages you must do the following:
  • Clearly note the damage on the receipt and refuse delivery. Do not sign for the damaged materials.
  • Notify Meat Processing Products within 24 hours or 1 business day from time of attempted delivery
  • Take clear pictures of the damaged goods along with the packaging materials for inspection if applicable.

If you do not note any of the damage on the delivery receipt we cannot guarantee any compensation. If you accept delivery and note the damage on the receipt there is no guarantee of any compensation. By signing your name on the delivery receipt you are stating that you have received the package without damage and in perfect condition.
Special Circumstances: Most orders are shipped direct from the manufacturer or fulfillment supplier warehouse. Any shipment other than freight that arrives damaged will require a picture of the product and packaging. All damages needs to be reported in 24 hours from the date of delivery. Any shipment including freight that was refused due to damage will not be credited until the claim has been closed. A back order notification will be sent on any item that is not in stock. We offer a complete range of delivery options. All options, however, may not be available for oversized items, items exceeding 90 lbs, or orders shipping to Alaska, Hawaii, Military address, or US territories.

Return Policy

Our Return Policy Is Simple, and we want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within 30 days of the original invoice date. Parts, food and vacuum sealer bag items are not returnable. (In the case of back ordered items you have 30 days from receipt of merchandise.) If the product box has been damaged, taped or altered in any manner, we may refuse to accept this as a valid return. Please remember, you must receive a Return Merchandise Authorization number on all returns. Unauthorized packages may be refused with no refund. Shipping charges from the order will not be refunded. Non-defective returns may be subject to a minimum $25 or 25% return processing fee (greater one). All returns are paid in US currency.
The return tracking number must be provided to us otherwise no credit will be issued.

Here's how to Return Something:
Step 1: Obtain RMA
Before returning anything, you must first obtain a Returned Merchandise Authorization (RMA) number. An RMA number can be obtained by contacting a Customer Care Representative by telephone or email. It is important that the RMA number is clearly written on the return shipping label. Please do not write anything on the box. Packages received without an RMA number may be returned to you at your cost or destroyed. We will only provide an RMA number for items that are new, unused, in original box with all original packing materials and promotional items. RMA numbers will not be issued for items that have been used or that do not have all the original materials and packaging. All returns once received back to the appropriate warehouse will be inspected and this process can take 2-4 weeks.

Step 2: Return Address
Many of our products are shipped to you directly from the manufacturer or fulfillment warehouse and the return address will vary. We will provide you with the appropriate return address at the time you request an RMA number. No credit will be issued unless the return tracking number is provided to us. Failure to return the items to the appropriate warehouse may result with no credit.

Step 3: Return Shipping
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Meat Processing Products .com warehouse. You may use UPS, FedEx, or any other carrier of your choice. You must email Meat Processing Products the return tracking number within 48 hours after you have shipped the return. Failure to email MPP the return tracking may result in a delay of your refund, or no refund.

Step 4: Refund
If you paid for the purchase with a credit card, your account will be credited back the amount of the product minus the applicable return fees once the product has been received and inspected. Shipping cost associated with your order will not be refunded. If you paid with a check or money order, allow 4-6 weeks from the time the inspection has been completed for the returned product to receive your refund check from Meat Processing Products.com.

Privacy

Meat Processing Products .com's Privacy Policy

We are committed to protecting your privacy. We use the information we collect on the site to make online shopping at Meat Processing Products .com possible and convenient. Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.

Contact Information
To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us:
Email Address: Service@MeatProcessingProducts.com

Surface mailing address:
Meat Processing Products .com
PO Box 5755
Incline Village, NV 89450
What Information Do We Collect?
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.
Personal Information You Choose to Provide:
Order Information
You will provide us information about yourself, your firm or company, and your practices when you place an order or register or register for email newsletters and alerts.

Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.

Choice/Opt-out
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.

Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.

What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?
As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.

Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.

In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.

We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.

As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

How Do We Protect Your Information?
Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact us at service@meatprocessingproducts.com if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.

What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Third-Party Web Beacons:
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.

Notification of Changes
The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website. If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Effective Date: 01/01/09

Order Status

Up to the minute order information is available 24/7 via this automated service. To obtain the latest information on your order, including tracking and in-transit information, you'll need your billing zip code along with either the email address you provided with your order or your "Internal" order number provided in your order confirmation email.

Note: the "Yahoo!" order number provided through the Yahoo! store checkout cannot be used to check order status. Please use the "Internal" order number provided in your order confirmation email.

Example: Remove prefix, MPP-123456 becomes 123456. Email: example@example.com



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