Customer Service Hours: 8am to 8pm EST, (5am to 5pm PST) Mon-Fri, and Saturday from 11am to 3pm EST (8am to 12pm PST) (excluding holidays)
Mailing Address: PO Box 5755, Incline Village, NV 89450
NOTE: Please do not send returns to this address (see below).
We Are Committed to providing you with 100% satisfaction in your experience with us! We feel that the best way to build repeat business and a long lasting relationship with our customers is by treating them right and giving them the highest quality customer service, along with unmatched product selection and competitive prices. If we ever fail to meet your expectations please contact us and we will make every attempt possible to meet and beat your highest expectations in order to make you a happy customer.
What is your Return Policy?
Our Return Policy Is Simple, and we want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within 30 days of the original invoice date. Read full policy by clicking here.
Express Shipments (Next Day Air, Second Day Air, 3 Day Select), will be shipped on the same day if placed before 11am EST / 8am Pacific.
How Long Till My Order Ships / Delivers?
We do our best to ship orders the next business day. Some items do not qualify for next day shipping, including items marked as oversized. The number of delivery days does not include the day of order, holidays, nor weekends.
|Estimated Delivery Times Within the USA|
|Saver Shipping||4 to 9 Business Days|
|FedEx Ground||2 to 5 Business Days|
|FedEx Next-Day Air||Next Business Day|
|FedEx 2-Day Air||2 Business Days|
|FedEx 3-Day Select||3 Business Days|
|Estimated Delivery Times To Canada & Mexico|
|Standard to Canada||5 to 10 Business Days|
|Worldwide Expedited||3 to 4 Business Days|
|US Mail Priority Intnt'l||5 to 12 Business Days|
|Estimated Delivery Times To All Other Countries|
|Worldwide Expedited||4 to 8 Business Days|
|US Mail Priority International||10 to 20 Business Days|
Can you Help Me Choose The Right Product?
At Meat Processing Products .com, choosing the right product from our wide selection of brands and models can be confusing and difficult, especially when presented with so many choices. To assist you in selecting the perfect product to suit your needs, we have fully trained and friendly product consultants available by phone from 8am to 8pm EST, as well as by e-mail 24 hours a day 7 days a week to answer any questions that you may have. And if we don't know the answer, we will find someone who does. This way you can be happy the first time every time, Guaranteed!
Will Sales Tax Apply to My Order?
Sales tax will be to added to orders shipped to destinations within the state of Nevada and Nebraska, as well as any regulated state in accordance to law. Some of our suppliers will require tax to be paid prior to shipment (rare instance).
Can I Send a Check or Money Order?
We would be pleased to accept your check or money order as a form of payment and request that you either calculate shipping charges and applicable sales tax. Contact customer service directly for a quote. You can enter your shipping information online (simply initiate the checkout process with your item[s] in the shopping cart and our automated system will calculate all pertinent charges for you), or call us to obtain a grand total for your mailed payment.
Please make your check or money order payable to Tahoe Ecommerce, LLC (our corporate name), including your full name, shipping address, and telephone number and send to:
PO Box 5755
Incline Village, NV 89450
How Secure Is Your Site?
Your Security & Peace of Mind is our top priority. Meat Processing Products .com protects every online order with government level 256 Bit encrypted Secure Socket Layer (SSL) security provided by Yahoo! to protect data transmissions of your personal and financial information. This means you can feel safe and secure shopping with us 24 Hours a day 7 Days a week! SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. MeatProcessingProducts.com does not allow any transactions that do not occur on a secure connection.