Info & Terms
We Are Committed to providing you with 100% satisfaction in your experience with us! We feel that the best way to build repeat business and a long lasting relationship with our customers is by treating them right and giving them the highest quality customer service, along with unmatched product selection and competitive prices. If we ever fail to meet your expectations please contact us and we will make every attempt possible to meet and beat your highest expectations in order to make you a happy customer.
Customer Service Hours: 8am to 6pm EST, (5am to 3pm PST) Mon-Fri (excluding holidays)
Mailing Address: PO Box 5755, Incline Village, NV 89450
NOTE: Please do not send returns to this address (see below).
Your Security & Peace of Mind is our top priority. Meat Processing Products .com protects every online order with government level 256 Bit encrypted Secure Socket Layer (SSL) security provided by Yahoo! to protect data transmissions of your personal and financial information. This means you can feel safe and secure shopping with us 24 Hours a day 7 Days a week! SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. MeatProcessingProducts.com does not allow any transactions that do not occur on a secure connection.
At Meat Processing Products .com, choosing the right product from our wide selection of brands and models can be confusing and difficult, especially when presented with so many choices. To assist you in selecting the perfect product to suit your needs, we have fully trained and friendly product consultants available by phone from 8am to 6pm EST, as well as by e-mail 24 hours a day 7 days a week to answer any questions that you may have. And if we don't know the answer, we will find someone who does. This way you can be happy the first time every time, Guaranteed!
Sales tax must be added to orders shipped to destinations within the state of Nevada and Nebraska, as well as any regulated state in accordance to the law. Some of our suppliers will require tax to be charged.
We would be pleased to accept your check or money order as a form of payment and request that you either calculate shipping charges and applicable sales tax. Contact customer service for a quote. You can enter your shipping information online (simply initiate the checkout process with your item[s] in the shopping cart and our automated system will calculate all pertinent charges for you), or call us to obtain a grand total for your mailed payment.
Please make your check or money order payable to Tahoe Ecommerce, LLC (our corporate name), including your full name, shipping address, and telephone number and send to:
PO Box 5755
Incline Village, NV 89450
Meat Processing Products .com reserves the right to cancel any order for any reason at any time. Any cancelled orders will be paid in US currency.
Meat Processing Products .com hereby expressly disclaims all warranties either expressed or implied, warranty of merchant ability, or fitness for a particular purpose. This disclaimer by Meat Processing Products .com in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by Meat Processing Products .com until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.
For all prices and products, Meat Processing Products .com reserves the right to make adjustments, substitutions, or cancellations due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Meat Processing Products .com is not responsible for manufacturer price changes, which may occur at any time without notice.
Shipping Policies and InformationShipping Rates: Shipping and handling charges are based on item weight, dimensions, shipping destination, and shipping method. Certain marked items qualify for free ground shipping in the contiguous United States using the "Saver Shipping" method (excludes HI, AK, and US Territories). To determine your shipping costs, please add the item(s) to your shopping cart and proceed to the first checkout page, enter your address, select your shipping method, and click on the "Apply" button to see your shipping costs.
Delivery Time: We do our best to ship orders the next business day. Some items do not qualify for next day shipping. The number of delivery days does not include the day of order, holidays, or weekends.
Express Shipments (Next Day Air, Second Day Air, 3 Day Select), will be shipped on the same day if placed before 11am EST / 8am Pacific .
|Estimated Delivery Times Within the USA|
|Saver Shipping||4 to 9 Business Days|
|FedEx Ground||2 to 5 Business Days|
|FedEx Next-Day Air||Next Business Day|
|FedEx 2-Day Air||2 Business Days|
|FedEx 3-Day Select||3 Business Days|
|Estimated Delivery Times To Canada & Mexico|
|Standard to Canada||5 to 10 Business Days|
|Worldwide Expedited||3 to 4 Business Days|
|US Mail Priority Intnt'l||5 to 12 Business Days|
|Estimated Delivery Times To All Other Countries||Worldwide Expedited||4 to 8 Business Days|
|US Mail Priority International||10 to 20 Business Days|
International Orders: International orders may be subject to border taxes (e.g. customs duties, import taxes, VAT, etc.) payable prior to retrieving your package in accordance with local laws in your country. Additionally, UPS often charges an "Arbitrage Fee" for processing your package through customs (note: to avoid Arbitrage Fees, you can select US Mail Priority International as your shipping option). We are not able to know in advance whether any taxes or fees will be applicable to your package at the time of delivery or at what amount such taxes or fees may be. MeatProcessingProducts.com is not responsible for any arbitrage fees or taxes you may be required to pay to accept your package. It is your responsibility to contact your customs department to determine whether any dutes/taxes apply. If you refuse to accept delivery and merchandise is returned to us, you will be responsible for the additional return shipping costs and applicable return fees. All International orders are paid in US currency and refunded in US currency only.
Freight Shipments: All Freight shipments are signature required. It is your responsibility to inspect the product for any defects or damages prior to signing for your delivery. If you find damages you must do the following:
- Clearly note the damage on the receipt and refuse delivery. Do not sign for the damaged materials.
- Notify Meat Processing Products within 24 hours or 1 business day from time of attempted delivery
- Take clear pictures of the damaged goods along with the packaging materials for inspection if applicable.
If you do not note any of the damage on the delivery receipt we cannot guarantee any compensation. If you accept delivery and note the damage on the receipt there is no guarantee of any compensation. By signing your name on the delivery receipt you are stating that you have received the package without damage and in perfect condition.
Signature Required: A signature is required for delivery of your freight. If the adult isn't at the location at the time of delivery, the product will be taken away by the carrier and you may be charged additional delivery fees for your shipment to be redelivered.
Freight Accessory Fee: Lift-gate ($45.00) and courtesy calls ($20.00) are considered a freight accessory. To save the most on your order, we recommend shipping to a commercially zoned business address with a fork lift or loading dock on site to avoid any fees. If you did not select an accessory upon checkout and one is needed for delivery, the fee may be higher than what is listed above.
Residential Shipping Fee: We may include a fee for delivering "oversized" or "freight" items to a residential zoned address, such as a home or an apartment and/or home based business (where zoned for residential). If your address at checkout is a residential address, you may be charged an additional fee. This is because we incur higher delivery-service costs when delivering "oversized" or "freight" items to a residential address. The residential fee may be calculated based on the number of items, weight, or item price, and will not exceed $150 per order. This fee covers delivery to a residential with lift gate accessory included. We recommend any "oversized" or "freight" item to ship to a commercially zoned business address where a fork lift or loading dock is present to avoid additional fees.
Special Circumstances: Most orders are shipped direct from the manufacturer or fulfillment supplier warehouse. Any shipment other than freight that arrives damaged will require a picture of the product and packaging. All damages needs to be reported in 24 hours from the date of delivery. Any shipment including freight that was refused due to damage will not be credited until the claim has been closed. A back order notification will be sent on any item that is not in stock. We offer a complete range of delivery options. All options, however, may not be available for oversized items, items exceeding 90 lbs, or orders shipping to Alaska, Hawaii, Military address, or US territories.
Return PolicyOur Return Policy Is Simple, and we want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within 30 days of the original invoice date. Parts, food and vacuum sealer bag items are not returnable. (In the case of back ordered items you have 30 days from receipt of merchandise.) If the product box has been damaged, taped or altered in any manner, we may refuse to accept this as a valid return. Please remember, you must receive a Return Merchandise Authorization number on all returns. Unauthorized packages may be refused with no refund. Shipping charges from the order will not be refunded. Non-defective returns may be subject to a minimum $25 or 25% return processing fee (greater one). All returns are paid in US currency.
Here's how to Return Something:
Step 1: Obtain RMA
Before returning anything, you must first obtain a Returned Merchandise Authorization (RMA) number. An RMA number can be obtained by contacting a Customer Care Representative by telephone or email. It is important that the RMA number is clearly written on the return shipping label. Please do not write anything on the box. Packages received without an RMA number may be returned to you at your cost or destroyed. We will only provide an RMA number for items that are new, unused, in original box with all original packing materials and promotional items. RMA numbers will not be issued for items that have been used or that do not have all the original materials and packaging. All returns once received back to the appropriate warehouse will be inspected and this process can take 2-4 weeks.
Step 2: Return Address
Many of our products are shipped to you directly from the manufacturer or fulfillment warehouse and the return address will vary. We will provide you with the appropriate return address at the time you request an RMA number. No credit will be issued unless the return tracking number is provided to us. Failure to return the items to the appropriate warehouse may result with no credit.
Step 3: Return Shipping
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Meat Processing Products .com warehouse. You may use UPS, FedEx, or any other carrier of your choice. You must email Meat Processing Products the return tracking number within 48 hours after you have shipped the return. Failure to email MPP the return tracking may result in a delay of your refund, or no refund.
Step 4: Refund
If you paid for the purchase with a credit card, your account will be credited back the amount of the product minus the applicable return fees once the product has been received and inspected. Shipping cost associated with your order will not be refunded. If you paid with a check or money order, allow 4-6 weeks from the time the inspection has been completed for the returned product to receive your refund check from Meat Processing Products.com.
Surface mailing address:Meat Processing Products .com
PO Box 5755
Incline Village, NV 89450
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.Personal Information You Choose to Provide:How Do We Use the Information That You Provide to Us?Order Information
You will provide us information about yourself, your firm or company, and your practices when you place an order or register or register for email newsletters and alerts.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.
Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.
What Are Cookies? A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.
In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.
We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.
How Do We Protect Your Information?Secure Information TransmissionsHow Can You Access and Correct Your Information?
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact us at firstname.lastname@example.org if you have any questions or concerns.
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.
What About Other Web Sites Linked to Our Web Site?
Third-Party Web Beacons:
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Notification of Changes
Effective Date: 01/01/09
Order StatusUp to the minute order information is available 24/7 via this automated service. To obtain the latest information on your order, including tracking and in-transit information, you'll need your billing zip code along with either the email address you provided with your order or your "Internal" order number provided in your order confirmation email.
Note: the "Yahoo!" order number provided through the Yahoo! store checkout cannot be used to check order status. Please use the "Internal" order number provided in your order confirmation email.
Example: Remove prefix, MPP-123456 becomes 123456. Email: email@example.com