We Are Committed to providing you with 100% satisfaction in your experience with us! We feel that the best way to build repeat business and a long lasting relationship with our customers is by treating them right and giving them the highest quality customer service, along with unmatched product selection and competitive prices. If we ever fail to meet your expectations please contact us and we will make every attempt possible to meet and beat your highest expectations in order to make you a happy customer.
Customer Service Hours: 7am to 5pm Pacific, (10am to 8pm EST) Mon-Fri (excluding holidays)
Mailing Address: PO Box 5755, Incline Village, NV 89450
NOTE: Please do not send returns to this address (see below).
Your Security & Peace of Mind is our top priority. Meat Processing Products .com protects every online order with government level 256 Bit encrypted Secure Socket Layer (SSL) security provided by Yahoo! to protect data transmissions of your personal and financial information. This means you can feel safe and secure shopping with us 24 Hours a day 7 Days a week! SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. MeatProcessingProducts.com does not allow any transactions that do not occur on a secure connection.
At Meat Processing Products .com, choosing the right product from our wide selection of brands and models can be confusing and difficult, especially when presented with so many choices. To assist you in selecting the perfect product to suit your needs, we have fully trained and friendly product consultants available by phone from 7AM to 5:00PM Pacific, as well as by e-mail 24 hours a day 7 days a week to answer any questions that you may have. And if we don't know the answer, we will find someone who does. This way you can be happy the first time every time, Guaranteed!
Shipping Rates: Shipping and handling charges are based on item weight, dimensions, shipping destination, and shipping method. Certain marked items qualify for free shipping using the "Saver Shipping" method (excludes HI, AK, and US Territories). To determine your shipping costs, please add the item(s) to your shopping cart and proceed to the first checkout page, enter your address, select your shipping method, and click on the "Apply" button to see your shipping costs.
We do our best to ship orders no later than the next business day. The number of delivery days does not include the day of shipment, holidays, or weekends.Notice: During fall hunting season (September through December), standard shipping times may be delayed up to five business days due to high order volumes.
Only standard ground shipments are affected by possible delays - - Express Shipments (Next Day Air, Second Day Air, 2 Day Select), will be shipped on the same day if placed before 12pm EST / 9am Pacific .
Estimated Delivery Times Within the USA Saver Shipping 4-7 Business Days UPS Next-Day Air Next Business Day UPS 2-Day Air 2 Business Days UPS 3-Day Select 3 Business Days
Estimated Delivery Times To Canada & Mexico UPS Standard to Canada 4 to 7 Business Days UPS Worldwide Expedited 3 to 4 Business Days US Mail Priority International 4 to 10 Business Days
Estimated Delivery Times To All Other Countries UPS Worldwide Expedited 4 to 8 Business Days US Mail Priority International 10 to 20 Business Days
INTERNATIONAL ORDERS: IMPORTANT! International orders may be subject to border taxes (e.g. customs duties, import taxes, VAT, etc.) payable prior to retrieving your package in accordance with local laws in your country. Additionally, UPS often charges an "Arbitrage Fee" for processing your package through customs (note: to avoid Arbitrage Fees, you can select US Mail Priority International as your shipping option). We are not able to know in advance whether any taxes or fees will be applicable to your package at the time of delivery or at what amount such taxes or fees may be. MeatProcessingProducts.com is not responsible for any arbitrage fees or taxes you may be required to pay to accept your package. It is your responsibility to contact your customs department to determine whether any dutes/taxes apply. If you refuse to accept delivery and merchandise is returned to us, you will be responsible for the additional return shipping costs and applicable return fees.
Special Circumstances. Most orders are shipped direct from the manufacturer or fulfillment supplier warehouse. Once an order has moved into the warehouse we are not able to cancel or stop the shipment. A back order notification will be sent on any item that is not in stock. We offer a complete range of delivery options. All options, however, may not be available for oversized items, items exceeding 90 lbs, or orders shipping to Alaska, Hawaii, Military address, or US territories.
Sales tax must be added to orders shipped to destinations within the state of Nevada only. Some of our suppliers will require tax to be charged. We are not required to collect sales tax on shipments outside of Nevada.
We would be pleased to accept your check or money order as a form of payment and request that you either calculate shipping charges and applicable sales tax (Nevada only -- at 7.75%) by entering your shipping information online (simply initiate the checkout process with your item[s] in the shopping cart and our automated system will calculate all pertinent charges for you), or call us to obtain a grand total for your mailed payment.
Please make your check or money order payable to Tahoe Ecommerce, LLC (our corporate name), including your full name, shipping address, and telephone number and send to:
PO Box 5755
Incline Village, NV 89450
Our Return Policy Is Simple, and we want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within 30 days of the original invoice date. Parts, food and vacuum sealer bag items are not returnable. (In the case of back ordered items you have 30 days from receipt of merchandise.) If the product box has been damaged, taped or altered in any manner, we may refuse to accept this as a valid return. Please remember, you must receive a Return Merchandise Authorization number on all returns. Unauthorized packages may be refused with no refund. Shipping charges from the order will not be refunded. Non-defective returns may be subject to a minimum 15% return processing fee.
Here's how to Return Something:Step 1: Obtain RMA
Before returning anything, you must first obtain a Returned Merchandise Authorization (RMA) number. An RMA number can be obtained by contacting a Customer Care Representative by telephone or email. It is important that the RMA number is clearly written on the return shipping label. Please do not write anything on the box. Packages received without an RMA number may be returned to you at your cost or destroyed. We will only provide an RMA number for items that are new, unused, in original box with all original packing materials and promotional items. RMA numbers will not be issued for items that have been used or that do not have all the original materials and packaging. All returns once received back to the appropriate warehouse will be inspected and this process can take 2-4 weeks.
Step 2: Return Address
Many of our products are shipped to you directly from the manufacturer or fulfillment warehouse and the return address will vary. We will provide you with the appropriate return address at the time you request an RMA number. Failure to return the items to the appropriate warehouse may result with no credit.
Step 3: Return Shipping
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Meat Processing Products .com warehouse. You may use UPS, FedEx, or any other carrier of your choice. You must email Meat Processing Products the return tracking number within 48 hours after you have shipped the return. Failure to email MPP the return tracking may result in a delay of your refund, or no refund.
Step 4: Refund
If you paid for the purchase with a credit card, your account will be credited back the amount of the produt minus the applicable return fees once the product has been received and inspected. Shipping cost associated with your order will not be refunded. If you paid with a check or money order, allow 4-6 weeks from the time the inspection has been completed for the returned product to receive your refund check from Meat Processing Products.com.Meat Processing Products .com hereby expressly disclaims all warranties either expressed or implied, warranty of merchant ability, or fitness for a particular purpose. This disclaimer by Meat Processing Products .com in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by Meat Processing Products .com until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.
For all prices and products, Meat Processing Products .com reserves the right to make adjustments, substitutions, or cancellations due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Meat Processing Products .com is not responsible for manufacturer price changes, which may occur at any time without notice.