Our Return Policy Is Simple
, and we want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within 30 days of the original invoice date. Parts, food and vacuum sealer bag items are not returnable. (In the case of back ordered items you have 30 days from receipt of merchandise.) If the product box has been damaged, taped or altered in any manner, we may refuse to accept this as a valid return. Please remember, you must receive a Return Merchandise Authorization number on all returns. Unauthorized packages may be refused with no refund. Shipping charges from the order will not be refunded. Non-defective returns may be subject to a minimum $25 or 25% return processing fee (greater one). All returns are paid in US currency.
The return tracking number must be provided to us otherwise no credit will be issued.
Here's how to Return Something:
Step 1: Obtain RMA
Before returning anything, you must first obtain a Returned Merchandise Authorization (RMA) number. An RMA number can be obtained by contacting a Customer Care Representative by telephone or email. It is important that the RMA number is clearly written on the return shipping label. Please do not write anything on the box. Packages received without an RMA number may be returned to you at your cost or destroyed. We will only provide an RMA number for items that are new, unused, in original box with all original packing materials and promotional items. RMA numbers will not be issued for items that have been used or that do not have all the original materials and packaging. All returns once received back to the appropriate warehouse will be inspected and this process can take 2-4 weeks.
Step 2: Return Address
Many of our products are shipped to you directly from the manufacturer or fulfillment warehouse and the return address will vary. We will provide you with the appropriate return address at the time you request an RMA number. No credit will be issued unless the return tracking number is provided to us. Failure to return the items to the appropriate warehouse may result with no credit.
Step 3: Return Shipping
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Meat Processing Products .com warehouse. You may use UPS, FedEx, or any other carrier of your choice. You must email Meat Processing Products the return tracking number within 48 hours after you have shipped the return. Failure to email MPP the return tracking may result in a delay of your refund, or no refund.
Step 4: Refund
If you paid for the purchase with a credit card, your account will be credited back the amount of the product minus the applicable return fees once the product has been received and inspected. Shipping cost associated with your order will not be refunded. If you paid with a check or money order, allow 4-6 weeks from the time the inspection has been completed for the returned product to receive your refund check from Meat Processing Products.com.